f9club Privacy Policy

When you register for an account on f9club, we collect the personal details you submit during the sign-up process, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is necessary to verify your identity, process deposits and withdrawals, and ensure that only eligible players aged 21 and above in the Philippines can access the platform. We may also collect additional verification documents, such as a government-issued ID, when required by our compliance obligations. Any information you voluntarily provide when contacting our support team — such as details about a transaction issue or account query — is also retained to help us resolve your concern efficiently. You are responsible for ensuring that all information you submit is accurate and up to date, and you may request corrections at any time through our support channels.

When you browse or use the f9club platform, we automatically collect certain technical information to help us operate and improve the service. This includes your device type, operating system, browser version, IP address, and the pages or features you interact with during each session. We use this data to diagnose technical issues, optimise platform performance, and ensure a smooth experience across mobile and desktop devices commonly used by players in the Philippines. Session data such as login timestamps and betting activity is also recorded for security monitoring and fraud prevention purposes. We do not use this technical data to build advertising profiles or share it with third-party marketing networks. All usage data is stored securely and retained only for as long as necessary to fulfil the purposes described in this policy.

All financial transactions on f9club are processed through secure, third-party payment providers that are independently certified to handle sensitive financial data. We do not store your full card numbers, bank account credentials, or e-wallet PINs on our servers. We do retain transaction records — including deposit amounts, withdrawal requests, and payment method types — for accounting, regulatory compliance, and dispute resolution purposes. These records are kept in accordance with applicable Philippine financial regulations and are accessible only to authorised personnel. If you have questions about a specific transaction, you can raise a query through our support team or visit our FAQ for guidance on common payment issues.

f9club does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for those specific functions. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards. We may also disclose information to regulatory authorities or law enforcement agencies when required by Philippine law or in response to a valid legal request. In the event of a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law.

As a registered player on f9club, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legal obligation for us to retain it. You may also request a copy of your data in a portable format or object to certain types of processing, such as direct marketing communications. To exercise any of these rights, please contact our support team directly through the platform and we will respond within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can process them, to protect the security of your account. If you wish to close your account entirely, you can do so by contacting support, and we will handle your data in accordance with our retention obligations after closure.

f9club may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations. When we make material changes, we will notify registered players through the platform or by other appropriate means. Continued use of the platform after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed. The date of the most recent revision will always be indicated at the bottom of this page. If you have any concerns about how your data is handled, please do not hesitate to reach out to our support team or consult our FAQ for further information.